Navigate to other COVID-19 Information by Topic below:

 Public Health   Community Wellness   Support for Business   Recovery Planning   What's Open 

On COVID-19 Support For Individuals page you'll find resource that include:

  • Children, Families and Caregiver Resources
  • District of Tofino Budget
  • Federal and Provincial Resources
  • Monthly Bill Information (BC Hydro, ICBC, Utilities, District of Tofino Property Tax)
  • Seniors Resources
  • Renter, Homeowner & Landlord Resources
  • Transition Houses and Safe Home Resources
  • Youth and Post Secondary Student Resources


*** Important Health Message***

Do you need help?  Reach out to someone for help if you are feeling stressed, overwhelmed or struggling.

Call 9-1-1 immediately if you are in an emergency.
Call 1-800-SUICIDE (1-800-784-2433) if you are considering suicide or are concerned about someone who may be.
Visit Online:
List of Mental Health & Wellness Supports:

See what Provincial and Federal benefits you qualify for:

Canada Emergency Response Benefit (CERB)

B.C. Emergency Benefit for Workers (BCEBW)

If you or someone you know does not have access to a computer or needs more support in accessing financial resources, you can get help by calling:

Service Canada Outreach Support Centre at 1-877-631-2657 (Toll Free)  Outreach workers are available to help from 8:30am to 4:00pm Monday to Friday.


Youth and Post Secondary Students Resources

Canada Emergency Student Benefit

The federal government's Canada Emergency Student Benefit will pay $1,250 monthly to Canadian and permanent resident post-secondary students and graduates to make up for lost work and cut hours. This benefit is to be available from May to August 2020.

The amount can increase to $1,750 for students with disabilities or who care for others.

Students who volunteer on COVID-19 response efforts will be rewarded through bursaries of up to $5,000 toward their education in the fall.

To help students continue their studies when the pandemic restrictions are lifted, the federal government is doubling the Canada Student Grants for all eligible full-time students to up to $6,000 and up to $3,600 for part-time students in 2020-21.Find out more about the student aid here

Indigenous Students Financial Assistance

Under an existing program, Indigenous students attending B.C.’s 25 public post-secondary institutions can request for financial assistance from their school’s Indigenous student services. See more details about support for Indigenous students

Student Loan Repayment Freeze

Federal: Starting March 30, 2020, all federal student loan repayments are automatically frozen and interest free until Sept. 30, 2020. Learn more about the freeze to federal student loan repayments

B.C.: Starting March 30, 2020, all B.C. student loan repayments are automatically frozen until Sept. 30, 2020. Learn more about the freeze to provincial student loan repayments

Canada Summer Jobs Program

Temporary changes have been made to the Canada Summer Jobs program to help employers hire summer staff and provide young Canadians with access to jobs. Changes include:

  • An increase to the wage subsidy so private and public sector employers can receive up to 100 per cent of the provincial or territorial minimum hourly wage for each employee
  • An extension to the end date for employment to February 28, 2021
  • Allowing employers to adapt their projects and job activities to support essential services
  • Allowing employers to hire staff on a part-time basis

Review changes to the Canada Summer Jobs program

Renters, Homeowners and Landlords


Renters who have experienced loss of income can now apply for a new temporary rental supplement for the months of April, May, and June.

TRAC – Tenant Resource & Advisory Centre - A few months ago, TRAC hosted a Tenant Education Workshop here in Tofino.  Part 1 and Part 2 of the workshop can be found through @Josie.Osborne.Tofino Facebook page.  Other common tenant resources can be found directly through the TRAC webpage.

April 22,2020 - Support for Renters and Landlords News Release from the Ministry of Municipal Affairs and Housing.


LandlordBC – Available to support landlords with questions regarding tenancy related issues.

April 22,2020 - Support for Renters and Landlords News Release from the Ministry of Municipal Affairs and Housing.


Canada's six largest banks — RBC, TD, BMO, Scotiabank, CIBC and National Bank — have agreed to allow mortgage payment deferrals for up to six months for those affected by the economic consequences of COVID-19, effective immediately. They will also provide relief for other credit products. Vancity, a credit union in Vancouver, is also deferring payments of mortgages and other loans for six months on a case-by-case basis.  

Follow up with your financial institution to learn more about Motgage Deferrals and options.

The Canada Mortgage and Housing Corporation is also increasing flexibility for lenders to defer mortgage payments on homeowner government-insured mortgage loans.


Children, Families and Caregivers

Community Children's Centre

The District of Tofino's Community Children’s Centre will be reopening on Monday, June 8, 2020, Monday to Friday, from 8:30 am to 5:00 pm.  The Centre will be accepting 8 children per day to start, to ensure that health and safety protocols are maintained with available staffing levels.  
If you have notified the District of Tofino that you require childcare, you will receiving a phone call the week of May 25, 2020 to register your child.  The Centre applied for temporary emergency funding through the Province of British Columbia, which requires that we prioritize children of essential workers.  The Centre must follow a tiered listing of Essential Workers defined by the Province of BC in order to continue to qualify for emergency funding.  As more spaces open up we will continue to contact families who have expressed the need for care.  The District of Tofino is seeing a high demand for childcare and staff will do their best to meet the childcare needs of families within the parameters established by the Province of BC.
Thank you for your patience during this time while the District of Tofino develops plans to re-open the Centre and other District facilities. For more information contact Laura Morehouse, Manager of Financial Services at 250-725-3229 ex 604

School District 70

For more information about the voluntary return of students to school, please contact your local school directly.
Wickaninnish Community School

Ucluelet Secondary School

Ucluelet Elementary School

Westcoast Community Resources Society

Offers outreach, counseling, child and youth services, transition house and second stage housing for all communities in and around Ucluelet and Tofino.

Canada Child Benefit

Families that are entitled to receive the CCB for April 2020 and still have an eligible child in their care in May 2020 will get up to $300 extra per child as part of their regular May 2020 payment.

This is a one-time increase to the May CCB payment for the 2019-20 benefit year (July 2019 to June 2020). Find more information on the CCB payment increase during the COVID-19 pandemic.

The Canada child benefit (CCB) is administered by the Canada Revenue Agency (CRA). It is a tax-free monthly payment made to eligible families to help with the cost of raising children under 18 years of age. The CCB may include the child disability benefit and any related provincial and territorial programs.

Child Care for Essential Service Workers

Request temporary emergency child care

CYSN Emergency Relief Support Fund 

Eligible B.C. families with children with special needs can access the Emergency Relief Support Fund, which provides $225 per month for the next three months (April-June 2020). The emergency funding will support 50% more of the eligible families that are currently awaiting services.

Supports for Youth in Care and in the AYA Program

Youth currently living in foster care, contracted residential agencies or with relatives through the extended family program will be able to stay there. Youth in care, foster care, young adults who have “aged out.” AYA program

Family Caregivers of B.C.

Funding for Family Caregivers of B.C. is doubled to $1 million to support people who are caring for elderly loved ones, family or friends.

BC's Supporting Children & Youth During COVID-19 Portal - resources for parents to address COVID-19 specific questions that children and teens might have, as well as youth educator resources.


Monthly Bills Information (BC Hydro, ICBC, Utilities, Distirct of Tofino Property Tax)

BC Hydro

BC Hydro has introduced a COVID-19 customer assistance program to defer bill payments or arrange for flexible payment plans with no penalty. The Crown corporation has also implemented a universal one per cent reduction in rates for all customers. 

As well, residential customers who have lost jobs or had wages reduced as a result of COVID-19 will receive a credit worth three times their average monthly bill which will not have to be paid back. Customers have until June 30 to apply.

Small businesses forced to close as a result of COVID-19 will have their April to June 2020 bills forgiven and can apply beginning April 14.

Those facing temporary financial hardship and possible disconnection of their service due to job loss, illness, or loss of a family member may also be eligible for BC Hydro's Customer Crisis Fund, which provides access to grants of up to $600 to pay their bills.

Call BC Hydro's customer team at 1-800-224-9376 to discuss bill payment options.


ICBC currently allows one monthly deferral request per policy term. You can change the date of an upcoming monthly payment online.

District of Tofino Utility Bills and Property Taxes

The tax due date of July 2, 2020 remains in place for all property classes, however no late penalty will be applied until October 1, 2020, after which a 10% penalty will apply.  In order for the District to meet cash flow needs required to provide essential services to the community, the District is asking taxpayers, where possible, to pay by the due date of July 2, 2020. 

For the business sector, the Provincial Government has created a webpage for Provincial Tax Changes that have been announced to date, including a reduction of school taxes for Property Classes 4, 5, and 6. 

Options for Deferring Your Property Taxes

The provincial property tax deferment program provides low interest loans to qualified BC homeowners to pay taxes on their principal residence.  There are two options under the tax deferment program: one for seniors, surviving spouses or persons with disabilities, and another for families with children. 

If you think you will not be able to pay taxes on your principle residence by the due date, please consider deferring your taxes if you qualify under the program. 

To learn more about deferring your 2020 property taxes visit the Province of BC’s website or contact the District of Tofino’s Financial Services Department at (250) 725-3229 ext. 604.

Employment Insurance (EI) Resources

Finance Minister Carole James has announced a $1,000 Emergency Benefit for Workers, which will be a one-time payment available to people who have been laid off, those who are sick or quarantined and those who've had to stay home to care for their children or sick family members.

The federal government waived the one-week waiting period for employment insurance for workers in imposed quarantine or who have been directed to self-isolate. The previous requirement of a medical certificate to access EI sickness benefits is also waived.

A new emergency care benefit of up to $900 every two weeks, for up to 15 weeks, will provide income support to workers, including the self-employed, who have to stay home and don't qualify for paid sick leave or employment insurance. 

Seniors Resources

Pacific Rim Hospice

One-Time Tax-Free Payment

A one-time tax-free payment of $300 for seniors eligible for the Old Age Security (OAS) pension, with an additional $200 for seniors eligible for the Guaranteed Income Supplement (GIS).

Guaranteed Income Supplement (GIS) and Allowance Payments Extension

Temporarily extension of GIS and allowance payments if seniors’ 2019 income information has not been assessed.

To avoid an interruption in benefits, seniors are encouraged to submit their 2019 income information as soon as possible and no later than by October 1, 2020.

RRIF Withdrawal Minimum

The required minimum withdrawal from Registered Retirement Income Funds (RRIFs) has been reduced by 25% for 2020. See more details about RRIF withdrawals

BC Senior's Crisis Supplement

A $300 supplement for April, May and June 2020 for eligible seniors. No application required. See more details about the BC Senior's Supplement


More funding has been given to bc211, a province-wide information and referral service that matches seniors with volunteers who can help with basic needs, including grocery shopping and pharmacy drop-offs. Access bc211

Transition Houses and Safe Homes

If you are in immediate danger:

  • Call 911 and ask for the police.
  • Call VictimLink BC at 1-800-563-0808

West Coast Community Resources Society Women’s Outreach offers:

  • Individual and group support
  • Life Management skills
  • Advocacy and accompaniment through the legal and government systems
  • Crisis Intervention
  • Transportation to services
  • Referrals to appropriate services
  • Educational presentations on violence against women


  • Phone: (250) 726-2343
  • Fax: (250) 726-2353
  • After Hours Emergency: (250) 726-2020
  • Toll Free 1 (877) 726-2080
District Budget

No matter who you are in Tofino, we understand that COVID-19 is having a real impact on your life.

On April 30, 2020, Council directed staff to move forward with a revised Budget and Financial Plan which included immediate cost-saving measures while ensuring core and essential services remain available to the community now and in future years.

The 2020 municipal budget has been reduced by 19% over the previous year by deferring or removing many non-essential projects and expenditures funded by taxation, reducing staffing and service levels, and funding the Capital and Infrastructure Levy from previous years' surplus. 

Learn more at

Examples of deferred or cancelled projects and expenditures include:

  • Community Hall kitchen upgrades removed from 5 year plan;
  • Significant reductions in all Council and staff travel and training budgets, with the exception of training required to maintain certification or professional designations;
  • Fire Department duty officer vehicle removed from the 5 year plan;
  • Drainage condition assessment deferred to 2021;
  • 2020 cultural initiatives budget reduced.

In addition, staffing and service levels have been reduced as a result of a reduced demand - think recreation services, public washrooms, and childcare. The District has suspended hiring of all temporary positions in 2020 and delayed hiring of essential service positions to late 2020 or 2021.

Employment Resources

Alberni-Valley Employment Centre: Offering Online Skills-Building Sessions

Have questions or require assistance filling out forms?

Westcoast Community Resource Society

Service BC Ucluelet

Elyse Goatcher-Bergmann
Information Officer
District of Tofino Emergency Operations Centre

Follow the District of Tofino on social media for updates.